About the Practice

🔷 What You Can Expect from Us

We will aim to:

✅ Provide Safe, High-Quality Care

• Deliver care in a safe, professional, and confidential environment.
• Follow national clinical and safeguarding standards.
• Involve you in decisions about your treatment and care options.

🌐 Ensure Accessible, Modern Digital Services

• Offer an online consultation system, available during core hours (8am–6:30pm), for non-urgent requests, medication queries, and admin support.
• Allow online appointment booking, prescription requests, and access to your medical record.
• Enable secure two-way messaging, where appropriate, for communication with the practice.
• Use GP Connect to share information safely and securely with authorised NHS services, such as pharmacies or hospitals.
• Provide video consultations where clinically appropriate.

📞 Offer Clear and Timely Communication

• Answer calls promptly and ensure information is available on our website and NHS profile.
• Keep you informed about services, waiting times, and any changes to your care.
• Explain treatments clearly and support you to make informed decisions.

🕓 Respond Promptly

• Process all online consultation requests in a timely manner, usually within two working days.
• Offer urgent same-day assessment if clinically required.
• Offer non-urgent appointments we aim to be within two weeks or provide alternative appropriate care.

🤝 Treat You with Dignity and Respect

• Welcome you without discrimination.
• Respect your rights, privacy, and preferences always.
• Actively seek and act upon your feedback.

🔷 What We Ask of You

Please:

👂 Be Involved and Informed

• Share accurate and complete information about your health and care history.
• Ask questions if you don’t understand something and be open about your concerns.

📆 Use Services Responsibly

• Attend booked appointments or cancel them in advance if they’re no longer needed.
• Use the online consultation system for non-urgent needs during practice hours.
• Order repeat prescriptions in good time using the NHS App or our website.

🧭 Be Respectful

• Treat staff and other patients with kindness and respect.
• Follow the practice’s guidance on communication, behaviour, and safety.

🔷 Working Together for Better Care

Together, we can:

• Promote your health and wellbeing
• Improve access to services
• Ensure your voice is heard in how we develop and deliver care

The Integrated Care Board (ICB) is the new NHS-led organisation responsible for developing a plan to meet the health needs of our population and the NHS budget, and replaces Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG) and Portsmouth Clinical Commissioning Group.

Postal address for the ICB:

NHS Hampshire and Isle of Wight Integrated Care Board
Hampshire Fire and Police Headquarters
Leigh Road
Eastleigh
SO50 9SJ

Phone: 02380 627444

If you would like more information about the ICB please visit their website – www.hantsiowhealthandcare.org.uk

Understanding GP Partnerships

A GP partnership is a collaborative arrangement where General Practitioners (GPs) come together to manage and operate a medical practice. This partnership model allows GPs to share responsibilities, resources, and expertise, ensuring the delivery of high-quality healthcare services to patients.

Key Features of GP Partnerships:

1. Shared Responsibilities: Partners work collectively to manage the practice, including clinical duties, administrative tasks, and financial management.
2. Collaborative Decision-Making: Decisions regarding the practice’s operations, patient care, and strategic direction are made jointly, ensuring a balanced approach that considers diverse perspectives.
3. Resource Sharing: By pooling resources, GP partnerships can offer a wider range of services and invest in better facilities and equipment, enhancing patient care.
4. Financial Management: Partners share the financial risks and rewards of running the practice, which can include managing budgets, expenses, and revenues.
5. Legal Structure: Most GP partnerships operate under a partnership agreement, which outlines the obligations, responsibilities, and rights of each partner. This agreement is crucial for ensuring smooth operations and resolving any disputes that may arise.
6. Flexibility and Support: Being part of a partnership provides GPs with support from their colleagues, allowing for flexible working arrangements and shared on-call duties.

Why Choose a GP Partnership?

GP partnerships offer a supportive and collaborative environment that benefits both practitioners and patients. By working together, partners can provide comprehensive care, improve practice efficiency, and maintain a sustainable healthcare service for the community.

For more information about our GP partnership and how we operate, please feel free to contact us directly.

Our Commitment to You:
We are committed to delivering exceptional healthcare services in a supportive and collaborative environment. Our team works closely to ensure that every patient receives personalised care tailored to their individual needs.